The news just doesn't seem to get better for Samsung's Galaxy Note 7 fiasco. After initial reports in August that the lithium/ion battery in the new top of the line device could possibly overheat and combust, the South Korean-based company went on to recall 2.5 million units of the Galaxy Note 7 in September. The promise then was that the design flaw had been fixed. Then on October 5 a new Galaxy Note 7 bought after the recall had overheated after its owner had boarded a plane. The heat from the device was such that it burned a hole through the carpet and into the subflooring of a Southwest Airlines Boeing 737. This is after the fixed design of the new device had been green-lighted by the U.S. Consumer Product Safety Commission.
Now the beleaguered manufacturer has permanently cancelled the production of the Galaxy Note 7, and withdrawn it from the marketplace. The product line will wait for the Galaxy Note 8 in 2017, although there is growing questions as to whether the next model in the Galaxy Note series will even come to fruition after the damage to the brand done by the 7.
The New York Times is reporting that there is also continued scrutiny over a broad array of Samsung products. The company had to recall 144,000 Samsung washing machines sold in Australia that were prone to causing fires. There were also 184,000 microwave ovens sold in the U.S. that were recalled in 2003. Other recalled products include a 210,000 refrigerators sold in South Korea in 2009 that had a fire risk, 43,000 microwave ovens in the U.S. that were a shock hazard, and 20,000 washing machines in 2007 that had also been known to cause fires.
While initial reports of the Galaxy Note 7's first recall had been positive, there have been reports of mounting consumer frustration with Samsung's return and replacement practices - the company is well-known for making consumers jump through many hoops. To be fair, recalls are commonplace particularly with new technology-based; nonetheless, the magnitude of the device's recall dwarfs those previous products. All told, Samsung is looking at a $2 billion bite out of its third quarter profits, which is a 30 percent drop.
If you, a friend or a family member has been injured or had property damaged by a Samsung product or another consumer manufacturer, there may be a chance for legal recourse against the companies and their partners, particularly if there is a case for negligence. Home, health or vehicle insurance may not cover replacement of property, out pocket expenses, long term disability or even death. An attorney experienced in the field of personal injury can help determine if there is a case and if there is the possibility of additional compensation.