Samsung's troubles with its new Galaxy Note 7 smart phone continue. It was first reported in August of 2016 that the lithium-ion battery inside the popular and expensive new device could possibly overheat and have even caught fire at times. The beleaguered cell phone giant subsequently made the announcement to recall 2.5 million unites around the world, including all Galaxy Note 7 devices sold in the U.S. between its early August rollout and Sept. 15.
The company initially offered a free exchange for a new Galaxy Note 7 that has been approved by the U.S. Consumer Product Safety Commission. According to Samsung's web site, customers can also exchange their Galaxy Note 7 for a Samsung Galaxy S7, getting a refund for the difference in price as well as additional cash for money spent on accessories specifically for the new Note 7. Customers also get a $25 gift card, in-store credit or in-store credit in select carrier retail outlets that sell the device.
The device again made news Oct. 5 when a replacement Galaxy Note 7 bought on Sept. 21 caught fire. According to multiple reports, the phone was hot enough to burn a hole through the carpet and into subflooring of a Boeing 737. The Southwest Airlines flight from Louisville to Baltimore was subsequently cancelled. This recent incident highlights other reports that new approved devices are also overheating.
Manufacturers expect a certain level of defective products entering the marketplace, but in the case of this device, the Korean cell phone giant could face some steep lawsuits for personal injury and property damage. People use their Samsung devices each day and even with the all the news surrounding the combustible phone, they may not realize how dangerous these defective products are -- only 60 percent of customers in the U.S. and Korean markets had opted to replace their devices. Considering the number of units in the marketplace, chances are that there will be more accidents in the days and weeks to come.
If you, a family member or friend has been injured or if there has been the destruction of property by a faulty phone or some other product, chances are that an individual has a case for recouping some of their losses from the manufacturer and other involved business entities. The first order of business is file an insurance claim, but it's also a wise move to reach out to an attorney skilled in the areas of personal injury. Insurance may not cover all the medical bills or the replacement cost of lost property, but a lawyer can help ensure that the plaintiff gets all that is due to them.